Russell Hendrix Accessibility Plan/Policy (2026–2030)

Commitment Statement

Russell Hendrix is committed to providing an accessible environment in which all individuals have equal access to employment, goods, services, and facilities in a way that respects dignity, independence, integration, and equal opportunity.

Russell Hendrix strives to meet the needs of people with disabilities in a timely manner and will continue to remove and prevent barriers to accessibility in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

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Legislative Framework

This plan addresses the following AODA standards:

• Customer Service Standard
• Information and Communications Standard
• Employment Standard
• Design of Public Spaces Standard
• General Requirements (including training and procurement)

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Accessibility Achievements to Date

Russell Hendrix has taken the following steps to support accessibility:

• Provided AODA training to employees and management
• Established a process for receiving accessibility feedback
• Incorporated accessibility considerations into recruitment and hiring
• Maintained service animal and support person accommodations (Update to RH-HS-20)

Service animals and support persons are welcome on our premises and are permitted to accompany individuals with disabilities in all areas open to the public, unless the animal is otherwise excluded by law. If a service animal is prohibited by another law, the organization will ensure alternative measures are available to enable the individual to access goods, services, or facilities.

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Accessibility Plan Review Cycle

• Plan Duration: 2026–2030
• Review Frequency: Annually
• Public Availability: Available upon request in accessible formats

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Multi-Year Accessibility Initiatives

1. General Requirements

Initiative	Action	Timeline	Responsibility
Accessibility Policies	Review and update all policies	Annual	HR
Training	Provide AODA training to all employees, including new hires	Ongoing	HR
Record Keeping	Maintain records of training and accessibility measures	Ongoing	HR

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2. Customer Service Standard

Initiative	Action	Timeline	Responsibility
Customer Service Policy	Review and update policy to reflect best practices	2026	HR
Feedback Process	Ensure accessible feedback mechanisms are available	Ongoing	Customer Service / HR
Service Disruptions	Provide accessible notices of temporary disruptions	Ongoing	HR / Marketing
Support Persons & Service Animals	Continue accommodations without barriers	Ongoing	All Departments

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, we notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

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3. Information and Communications Standard

Initiative	Action	Timeline	Responsibility
Accessible Formats	Provide documents in accessible formats upon request	Ongoing	Marketing / HR
Website Accessibility	Review website for WCAG 2.0 Level AA compliance	2026–2027	IT / Marketing
Public Information	Ensure public-facing materials consider accessibility	Ongoing	Marketing
Emergency Information	Provide accessible emergency procedures upon request (Update to RH-HS-21)	Ongoing	Health & Safety

The Company is committed to ensuring the safety of all employees, customers, and visitors, including persons with disabilities, during emergency situations. Individualized emergency response information will be provided to employees with disabilities who may require assistance, with their consent...

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4. Employment Standard

Initiative	Action	Timeline	Responsibility
Recruitment	Notify applicants that accommodations are available	Ongoing	HR
Hiring Process	Provide accommodations during interviews	Ongoing	HR
Workplace Accommodation	Maintain documented accommodation plans	Ongoing	HR / Management
Return to Work	Implement individualized return-to-work processes	Ongoing	HR
Performance Management	Consider accessibility needs in performance processes	Ongoing	HR / Management
Career Development	Ensure equal access to training and advancement	Ongoing	HR

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5. Design of Public Spaces Standard

Initiative	Action	Timeline	Responsibility
Entrances & Walkways	Ensure new or renovated spaces meet accessibility standards	As Required	Facilities
Parking	Maintain accessible parking spaces where applicable	Ongoing	Facilities
Maintenance	Prevent accessibility barriers through regular upkeep	Ongoing	Facilities

Note: This applies to newly constructed or redeveloped public spaces.

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Training

Russell Hendrix will ensure that all employees, volunteers, contractors, and individuals involved in developing policies receive training on:

• AODA and IASR requirements
• Ontario Human Rights Code as it relates to disability
• Company accessibility policies

Training will be provided as soon as practicable and updated when policies change.

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Feedback and Continuous Improvement

Russell Hendrix welcomes feedback on accessibility. All feedback, including complaints, will be handled in the following manner:

• Feedback will be directed to local site leader, or departmental leader for virtual services

Customers can expect to hear back in 2 business days.

Feedback may be submitted via:

• Email
• Phone
• In-person

RH will provide documents and information in an accessible format or with communication support, on request and consult with the person making the request to determine the suitability of the format or communication support. Accessible formats will be provided in a timely manner and at no additional cost.

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Monitoring and Reporting

• Annual internal reviews of accessibility progress
• Updates incorporated into policy and practice
• Adjustments made based on feedback and legislative changes

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Contact Information

Human Resources Department

Russell Hendrix Website

Accessible formats available upon request.