Foodservice equipment supply for construction and bid projects.
Trusted by Canada's most recognized chains and franchises.
From fast casual to full service, we equip the kitchens behind the brands Canadians love.
Full-service franchise support.
Russell Hendrix assigns each franchise a dedicated support person, provides detailed product and maintenance documentation, and builds you a custom webstore for ordering, manuals, and training videos.
Dedicated Webstore
- For each franchise Russell Hendrix creates a dedicated webstore with online pricing, catalogues, order sheets, service contacts, warranty information, equipment guides, equipment manuals, and training videos.
- Each franchisee receives a unique account on the Russell Hendrix website. From this account, they can place their orders online and access all manuals, order sheets, catalogues, training videos, etc., specific to their franchise.
Dedicated Support
- Each franchise has a dedicated support person who is trained to handle inquiries and orders from specific chains.
- When possible, these individuals spend time on location with a franchisee in order to gain hands-on experience with the products specific to that chain.
Maintenance and Training
- Russell Hendrix provides detailed product specification books for each piece of equipment purchased.
- Franchise-specific maintenance manuals outline usage and care instructions for all equipment.
- We can arrange for training sessions from factory-trained service technicians or provide training videos that outline proper use and maintenance guidelines.
Effective Reporting
- With each shipment, a report is sent to the customer that includes shipping details, the date goods le , anticipated arrival, and any special requirements.
- Monthly velocity reports are available to the franchise’s head office to understand purchasing activity.
- Reports help us monitor inventory levels and ensure each franchise has the optimal stock levels for their usage.
Need something custom?
Russell Hendrix will custom fit appliances, fixtures, counters, hoods, ventilation and fire suppression systems. Through our Quest brand, we offer unmatched craftsmanship, expertise, and experience. We'll work with you to ensure your vision becomes a reality. Quest produces a wide variety of custom stainless steel products for restaurants, health care institutes, and recreational facilities. All of our Quest products are designed with the foodservice operators in mind and deliver unsurpassed performance, reliability and long-term value.
Get in touch.
For quotes and more information on custom fabrication, contact our central estimating team.
Let's support your next location.
Our dedicated multi-unit team is ready to work alongside you — managing everything from equipment specifications to dedicated support — so every location runs smoothly from day one!
