Franchise and Multi Unit Accounts

From opening day to your next location, and beyond.

Multi-Unit Accounts Department is dedicated to delivering exceptional service, ensuring that franchise companies can rely on Russell Hendrix as their primary supplier of equipment and supplies. With extensive industry knowledge and proven success supporting multi-unit accounts across North America, we consistently meet deadlines and provide complete deliveries for new openings. Beyond opening day, our value-added services give franchises the ongoing support they need to thrive.

Franchises we work with.

What you get.

Dedicated Support

  • Each franchise has a dedicated support person who is trained to handle inquiries and orders from specific chains.
  • When possible, these individuals spend time on location with a franchisee in order to gain hands-on experience with the products specific to that chain.

Maintenance and Training

  • Russell Hendrix provides detailed product specification books for each piece of equipment purchased.
  • Franchise-specific maintenance manuals outline usage and care instructions for all equipment.
  • We can arrange for training sessions from factory-trained service technicians, and several pieces of equipment are accompanied by training videos that outline proper use and maintenance guidelines.

Dedicated Webstore

  • For each franchise Russell Hendrix creates a dedicated webstore with online pricing, catalogues, order sheets, service contacts, warranty information, equipment guides, equipment manuals, and training videos.
  • Each franchisee receives a unique account on the Russell Hendrix website. From this account, they can place their orders online and access all manuals, order sheets, catalogues, training videos, etc., specific to their franchise.

Effective Reporting

  • With each shipment, a report is sent to the customer that includes shipping details, the date goods left, anticipated arrival, and any special requirements.
  • Monthly velocity reports are available to the franchise’s head office to understand purchasing activity.
  • Reports help us monitor inventory levels and ensure each franchise has the optimal stock levels for their usage.